Refund policy

Return & Refund Policy

We accept return requests within 30 days after delivery.

To start a return, contact us at support@shopsipmora.com with your order number and a brief description of the issue. Please do not send items back before contacting us. If your return is approved, we will provide return instructions.

Return condition

To be eligible for a change-of-mind return, the item must be unused, unwashed, clean, complete with all included parts, in its original packaging, and in resalable condition.

The item may be opened only as necessary to inspect it, but it must not be used, washed, damaged, altered, or missing any parts. Because our products are intended for food and beverage use, used or washed items cannot be returned unless they are defective, damaged, or incorrect.

International return shipping

For change-of-mind returns, customers are responsible for return shipping costs, and we do not provide prepaid return labels. Original shipping fees, if any, are non-refundable.

International return shipping can be costly, so please review the product details, dimensions, and shipping information before placing your order.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@shopsipmora.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging.

After reviewing your request, we may offer a replacement, reshipment, refund, partial refund, or another appropriate solution. In many cases, we may resolve the issue without requiring the item to be returned.

Change-of-mind returns

We accept change-of-mind return requests only for unused, unwashed, clean items in their original packaging and in resalable condition.

Customers are responsible for return shipping costs for change-of-mind returns. We do not provide prepaid return labels for change-of-mind returns.

Exchanges

We do not offer exchanges for change-of-mind purchases. If your unused item is eligible for return, you may return it according to this policy and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to process and post the refund.

Non-returnable items

We do not accept returns for used, washed, damaged-by-customer, altered, incomplete, missing-parts, or non-original-packaging items unless required by applicable consumer protection laws.

Items sent back without prior approval may not be accepted.

This policy does not limit any rights you may have under applicable consumer protection laws.